Refund policy

We want you to be happy with your EquiStride order. If something isn't right, email us at macy@equistrideventures.com and we'll help.

Returns

You may request a return within 30 days of receiving your order.

To qualify for an ordinary return, products must be unopened, unused, and in their original packaging. For safety and quality-control reasons, opened or used products are not eligible for return.

Please contact us at macy@equistrideventures.com before returning anything. We'll confirm whether your return is approved and send you return instructions by email. Items sent back to us without prior approval will not be accepted.

For ordinary returns, you are responsible for return shipping, and original shipping charges are non-refundable.

We cannot accept returns on sale items or gift cards.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If your order arrives damaged or defective, or if we sent you the wrong item, contact us at macy@equistrideventures.com. We'll work with you to resolve the issue, and we'll cover reasonable return or replacement shipping when the problem is our responsibility.

Refunds

We'll notify you once we've received and inspected your return and let you know whether your refund has been approved. Approved refunds are issued to your original payment method.

Please remember that your bank or credit card company may need additional time to process and post the refund after we've issued it. If more than 15 business days have passed since we approved your refund and you still haven't received it, contact us at macy@equistrideventures.com.

Exchanges

The fastest way to get the item you want is to request a return for the item you have and place a new order once your return is approved.

European Union 14 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be unopened, unused, and in its original packaging, and you'll need the receipt or proof of purchase.

Questions

You can reach us any time at macy@equistrideventures.com.